Man with Van North Ockendon Terms and Conditions
These Terms and Conditions apply to all services provided by Man with Van North Ockendon, including but not limited to house removals, flat moves, office moves, furniture transport, collection and delivery, and related man and van services. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions in full.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van North Ockendon, providing removal and man and van services within the United Kingdom.
1.2 "Customer" means the person, firm or organisation requesting or receiving the services of the Company.
1.3 "Services" means any transport, removal, loading, unloading, packing, handling, or related services supplied by the Company.
1.4 "Goods" means all items, furniture, belongings, personal effects, equipment, or materials that are the subject of the Services.
1.5 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van and removal services, which may include loading, transport and unloading of Goods, and where agreed in advance, basic packing or dismantling and reassembly of certain items.
2.2 The Company operates primarily as a local and regional removal and transport provider, but may also undertake longer-distance journeys within the United Kingdom subject to prior agreement.
2.3 Any additional services requested on the day that were not agreed at the time of booking are provided at the Company’s discretion and may incur additional charges.
3. Booking Process
3.1 Bookings may be made by the Customer by providing full and accurate details of the required service, including collection and delivery addresses, access information, dates, times, and a clear description of the Goods.
3.2 The Customer is responsible for ensuring that all information supplied to the Company is correct and complete. Any changes to details provided at the time of booking may affect availability, the quotation given, and the final charges.
3.3 A booking is not confirmed until the Company has accepted the booking and, where requested, any required deposit has been received from the Customer.
3.4 The Company reserves the right to refuse or cancel any booking at its reasonable discretion, including where the nature of the Goods or access conditions mean the work cannot be carried out safely, legally or within the scope of the Company’s services.
4. Quotations and Charges
4.1 Any quotation issued by the Company is based on the information provided by the Customer and is subject to these Terms and Conditions.
4.2 Quotations may be given on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job and agreement between the parties.
4.3 The Company reserves the right to adjust the quotation or apply additional charges if:
a) The information supplied by the Customer is incomplete or inaccurate.
b) The work takes longer than expected due to circumstances beyond the Company’s control, such as delays with access, waiting times, restrictions, or additional Goods to be moved.
c) There are unforeseen difficulties, including poor access, long carry distances, lifts out of service, or the need for additional manpower or equipment.
4.4 Charges may include travel time, mileage, congestion charges, tolls, parking costs and any other related expenses reasonably incurred in delivering the Services.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move.
5.2 The Company may, at its discretion, require a deposit or full payment in advance to secure a booking. Any such requirement will be communicated to the Customer prior to confirming the booking.
5.3 Payment must be made using a method accepted by the Company. The Company is under no obligation to release Goods or continue with the Services if payment is not made when due.
5.4 Late payments may be subject to additional charges and interest as permitted under applicable UK law.
6. Cancellations and Amendments
6.1 The Customer may cancel a booking by giving notice to the Company. Any cancellation must be communicated as early as possible.
6.2 The Company may apply a cancellation fee depending on when notice is received:
a) If cancellation is made with sufficient notice, the Company may, at its discretion, waive or reduce any cancellation charge.
b) If cancellation is made at short notice, including on the day of the move, the Company reserves the right to charge a reasonable percentage of the agreed price or the minimum call-out fee to cover lost time and costs.
6.3 If the Customer wishes to amend the booking, including changes to dates, times, addresses, or the volume of Goods, the Company will use reasonable efforts to accommodate the changes, subject to availability and possible adjustments to the quotation.
6.4 If the Company is unable to carry out the Services on the agreed date due to circumstances beyond its control, such as severe weather, road closures, vehicle breakdown, illness, or other events of force majeure, the Company will endeavour to rearrange the booking at a mutually convenient time. The Company shall not be liable for any loss resulting from such delays or rescheduling, except as required by law.
7. Customer Responsibilities
7.1 The Customer is responsible for ensuring that:
a) All Goods are properly packed and prepared for transport unless packing services have been specifically agreed with the Company.
b) Fragile or high-value items are separately packed, clearly labelled and disclosed to the Company before loading.
c) All Goods are ready for loading at the agreed time, and that access to the property, building or site is available without undue delay.
d) Parking arrangements are made, where possible, to allow the Company’s vehicle to load and unload safely and lawfully, and that any parking restrictions, permits or fees are disclosed and, where appropriate, arranged or paid for by the Customer.
7.2 The Customer must not request the Company to transport any items that are illegal, hazardous, explosive, corrosive, flammable, perishable, or otherwise unsafe or prohibited by law.
7.3 The Customer is responsible for securing any permissions, approvals or elevator bookings required from building management, neighbours or local authorities.
8. Excluded and Restricted Items
8.1 The Company does not accept responsibility for, and may refuse to move, the following items unless expressly agreed in writing:
a) Jewellery, watches, cash, credit or debit cards, important documents, or other valuables.
b) Livestock, pets, or any living creatures.
c) Hazardous materials, chemicals, gas cylinders, paints, fuels, or similar substances.
d) Any items whose transport is restricted or illegal under UK law.
8.2 If such items are moved without the Company’s knowledge, this is entirely at the Customer’s risk and the Company accepts no liability for loss, damage or consequences arising from their transport.
9. Liability for Loss or Damage
9.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability is limited as set out in this section.
9.2 The Company’s liability for loss of or damage to Goods, where such loss or damage is caused by the Company’s negligence, shall be limited to a reasonable sum, having regard to the value of the Goods and the charges paid for the Services, subject always to any limitations permitted by law.
9.3 The Company shall not be liable for:
a) Normal wear and tear, minor marks, scuffs, or scratches that may occur in the course of a removal.
b) Damage to Goods packed or prepared by the Customer, including where boxes or containers are not suitable for their contents.
c) Damage resulting from inherent defects, flaws or characteristics of the Goods, such as instability, poor construction, or pre-existing damage.
d) Loss or damage arising from circumstances beyond the Company’s reasonable control, including but not limited to accidents, traffic delays, acts of third parties, or force majeure events.
9.4 The Customer must inspect the Goods and the premises as soon as reasonably practicable following completion of the Services. Any apparent loss or damage must be reported to the Company within a reasonable period. Failure to notify the Company promptly may affect the ability to investigate and resolve any claim.
9.5 The Company does not exclude or limit liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded under applicable law.
10. Damage to Property
10.1 The Company will take reasonable care to avoid damage to the Customer’s premises and to third-party property while carrying out the Services.
10.2 The Company shall not be liable for:
a) Damage to walls, floors, ceilings, doors, fixtures or fittings where access is unusually tight, restricted or requires Goods to be moved in a manner that involves significant risk, and where the Customer has agreed to proceed.
b) Damage arising where the Customer has requested the Company to follow a particular method of moving or handling that is contrary to the Company’s advice.
10.3 Where any damage to property is alleged, the Customer must notify the Company as soon as possible, provide reasonable evidence, and allow the Company or its insurers access to inspect and, where appropriate, remedy the damage.
11. Waste and Disposal Regulations
11.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general rubbish removal business and will not remove or dispose of household waste, builders’ rubble, garden waste, or any other refuse unless specifically agreed and lawfully permitted.
11.2 Where the Company agrees to remove items for disposal, this will be done through authorised and lawful channels. Additional charges may apply for disposal or recycling services.
11.3 The Customer must not request the Company to dispose of any items in a way that breaches environmental or waste legislation. The Company reserves the right to refuse to carry or dispose of any items it reasonably suspects may be unlawful or unsafe.
11.4 Any fines, penalties or costs incurred by the Company as a result of the Customer requesting or causing unlawful disposal of waste or items shall be recoverable from the Customer.
12. Timing and Delays
12.1 While the Company will make reasonable efforts to arrive and complete the Services within agreed time frames, all arrival and completion times are estimates and cannot be guaranteed.
12.2 The Company is not liable for any loss or expense incurred by the Customer arising from delays due to traffic, roadworks, accidents, weather conditions, or other circumstances beyond the Company’s reasonable control.
13. Insurance
13.1 The Company maintains appropriate insurance cover in respect of its operations, subject to policy terms, conditions and exclusions.
13.2 It is the Customer’s responsibility to ensure that they have adequate insurance in place to cover the full value of their Goods during the move. The Company strongly recommends that the Customer checks their existing home or business insurance or arranges separate cover if necessary.
14. Complaints
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, providing full details so that the matter can be investigated.
14.2 The Company will review and respond to complaints within a reasonable time and will aim to resolve issues in a fair and practical manner.
15. Data Protection and Privacy
15.1 The Company may collect and process personal information about the Customer in order to manage bookings, deliver Services, and handle payments and enquiries.
15.2 The Company will handle such personal data in accordance with applicable UK data protection laws and will not sell or disclose personal data to third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any Contract between the Customer and the Company, are governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 The failure of the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.
17.3 No third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999 in relation to these Terms and Conditions or any Contract formed under them.
17.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.
