Terms and Conditions for Man With Van North Ockendon
These Terms and Conditions govern the provision of man and van services by Man With Van North Ockendon to customers who book transport, loading, unloading, collection, delivery, or related assistance. By making a booking, the customer agrees to be bound by these terms. If any part of these terms is not clear, the customer should request clarification before confirming a reservation. These conditions are designed to create a fair and transparent agreement for both parties and to set out the expectations that apply to each move, delivery, or removal service.
Throughout this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer making the booking or receiving the service. These service terms apply to all standard transport work, including domestic moves, furniture transport, small office relocations, single-item deliveries, and waste removal where lawful and agreed in advance. Any special arrangements must be confirmed in writing or otherwise recorded at the time of booking.
The customer is responsible for ensuring that all information provided during the booking process is accurate, complete, and up to date. This includes the pickup and delivery addresses, access conditions, item descriptions, parking restrictions, dates, times, and any special handling instructions. If the details change after booking, the customer must notify us as soon as reasonably possible so that the job can be assessed and scheduled properly.
A booking is formed only when we have accepted the request and confirmed the date, time, scope of work, and estimated or fixed price, if applicable. A quote may be given based on the information supplied by the customer, and that quote is valid only for the stated period or until the service details change. We reserve the right to amend a quotation if the customer provides incomplete or inaccurate information, or if access conditions, volume, weight, waiting time, or additional labour differ from what was originally described.
We may accept bookings through written communication, online enquiry, telephone conversation, or other agreed methods. However, no booking is binding until we have confirmed availability. The customer should review all booking details carefully, including the agreed date, service type, and any optional extras. If the customer requires packing help, dismantling, reassembly, stair carries, long carries, or additional stop-offs, these must be identified during the booking process so they can be included in the service plan.
If the customer requests a same-day or urgent van hire service, we will make reasonable efforts to accommodate it, but availability cannot be guaranteed. Delays caused by traffic, weather, road closures, loading restrictions, or events outside our control do not automatically amount to a breach of contract. Where timing is important, the customer should allow adequate flexibility. We may also refuse or cancel a booking where the service requested is unsafe, unlawful, impractical, or outside the scope of our capabilities.
Payment terms will be confirmed at booking or before work begins. Unless otherwise agreed, payment is due on completion of the service, or in advance for jobs requiring a deposit, special vehicle allocation, or substantial labour. We may require a deposit to secure a date, and such deposits may be non-refundable where the customer cancels late or fails to provide access. Accepted payment methods may include bank transfer, cash, card, or other methods that we confirm at the time of booking.
All prices are quoted based on the details provided and may be subject to reasonable adjustments if there are changes on the day. Examples include additional items, extra floors without lift access, longer loading times, difficult access, waiting beyond the included period, or requests for extra journeys. If the customer asks for additional services during the job, these may be charged separately. Any waiting time, parking charge, congestion fee, or toll incurred in the course of the work may also be charged where it is reasonable and properly connected to the service.
Invoices, where issued, must be paid by the stated due date. If payment is late, we may charge reasonable recovery costs and interest to the extent permitted by law. We reserve the right to suspend future services, withhold delivery of goods where lawful, or decline further work until outstanding balances are cleared. The customer must ensure that payment arrangements are in place before the service starts if the job has been agreed on a prepayment basis.
Cancellations and amendments must be communicated as early as possible. If the customer cancels well in advance, we may, at our discretion, offer a full or partial refund of any deposit depending on the amount of notice given and whether we have incurred costs. Where a cancellation is made at short notice, particularly on the day of the booking, we may retain part or all of the deposit to cover loss of time, scheduling disruption, and administrative expense.
If the customer wishes to reschedule, we will try to find an alternative slot, but new availability cannot be guaranteed. Rebooking may depend on vehicle availability and the nature of the original job. We may cancel or postpone a booking if conditions make it unsafe or impossible to carry out the service, including severe weather, vehicle breakdown, staffing issues, legal restrictions, or access problems that were not disclosed before the service began.
Where we cancel a booking for reasons within our control, we will usually offer a refund of sums paid for the cancelled service, subject to any work already completed or costs already reasonably incurred. We will not be responsible for indirect losses arising from cancellation, such as missed completion dates with third parties, lost earnings, or inconvenience, except where such exclusion is not permitted by law.
Our liability is limited to the extent permitted by English law. We will take reasonable care when handling items, loading vehicles, and performing the agreed service. However, we are not liable for loss or damage caused by circumstances beyond our control, including poor packing by the customer, inherent weakness of items, undisclosed defects, unsuitable access, or the customer’s own instructions. The customer should ensure that fragile, valuable, or sentimental items are adequately packed and labelled unless professional packing has been expressly agreed.
Unless otherwise agreed in writing, the customer remains responsible for removing or securing loose parts, disconnecting appliances, and arranging specialist support for items that require regulated handling. We are not responsible for damage caused by items that are inadequately packed, overfilled boxes, unstable furniture, or items that are not suitable for transport in the condition presented. Any claim for damage must be raised as soon as reasonably possible and supported by evidence, including photographs and a description of the affected item.
We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot legally be excluded. Subject to that, our maximum liability for loss or damage arising from a service will normally be limited to the lesser of the cost of repair, the fair replacement value of the item, or the amount paid for the specific job, depending on the circumstances. Nothing in these terms affects your statutory rights as a consumer where they apply.
Waste removal and disposal services, where offered, are subject to all applicable waste regulations, environmental laws, and licensing requirements in the UK. The customer must not ask us to collect, move, or dispose of hazardous, illegal, or restricted waste unless this has been expressly agreed and can lawfully be handled. Examples may include asbestos, chemicals, batteries, tyres, clinical waste, gas cylinders, electrical items requiring special treatment, or other controlled substances. If such items are discovered unexpectedly, we may refuse to carry them or may charge additional costs for lawful handling where possible.
The customer must accurately describe any waste or rubbish to be collected. Mixed loads, heavy materials, or items requiring sorting may require different pricing or additional labour. If skip-like disposal, landfill charges, recycling charges, transfer station fees, or documentation are needed, these may be added to the final price where applicable. We will not knowingly transport or dump waste unlawfully, and the customer agrees not to request any disposal method that would breach environmental rules or duty of care obligations.
Where waste is removed as part of a domestic clearance, business clearance, or end-of-tenancy job, the customer must confirm that they have the authority to arrange the disposal of the items. We may ask questions about the source and type of waste to make sure it can be handled lawfully. If we believe a collection would breach regulations, we may refuse the job, stop the work, or leave the site without liability for any resulting inconvenience. The customer may remain responsible for any charges already incurred, especially where the vehicle has been dispatched or labour has begun.
The customer must ensure that the premises, access routes, and goods are ready at the agreed time. If we are unable to complete the work because of blocked access, missing keys, incorrect addresses, unsuitable parking, unpaid parking restrictions, unsafe conditions, or failure of the customer to be present where required, we may charge for waiting time, attempted attendance, or wasted travel. The customer should also ensure that items fit through doors, stairways, and corridors, and that permission has been obtained where required for communal areas, lifts, or parking spaces.
We may rely on the customer or an authorised representative to confirm which items are to be moved and to identify any goods not to be handled. If the customer asks us to move items that are dangerous, unlawful, improperly packaged, or beyond the capacity of the agreed service, we may refuse without liability. Any instruction from the customer that changes the planned work should be treated as an additional request and may result in an extra charge or revised completion time.
These terms are intended to operate in accordance with the laws of England and Wales. Any dispute arising from or relating to the service, the booking, payment, cancellation, liability, or disposal of waste will be governed by English law. The courts of England and Wales will have exclusive jurisdiction, except where consumer law gives the customer a different right that cannot be excluded. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force.
In the event of a disagreement, both parties should first attempt to resolve the matter in good faith. The customer should provide relevant details promptly, including dates, item descriptions, and any evidence that may assist in reviewing the issue. We may ask for reasonable cooperation, such as photographs, receipts, or confirmation of the service conditions. Failure to report an issue promptly may affect our ability to investigate it fairly.
We may update these terms from time to time to reflect operational changes, legal updates, or improvements to our service. The version in force at the time of booking will normally apply to that booking unless a change in law requires immediate application. Customers are encouraged to review the terms before each new booking so they understand the conditions attached to the service.
By proceeding with a reservation, the customer confirms that they have authority to accept these terms on behalf of all persons involved in the booking and that they understand the obligations relating to booking accuracy, payment, cancellation, liability, and lawful disposal. These conditions form the entire agreement between the parties in relation to the booked service, unless varied by written agreement or required by applicable law.